Blog

  • Discounting Dilemma

    Oct 9

    Recently, I was at a local bar and grill known for their terrific pizza and impressive selection of imported and craft beers. When our server approached the table I asked her what kind of beer they had (I know, an obnoxious question in a place like this, and one we’...

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  • On "Bad Tips" And "Bad Tippers"

    Oct 8

    A Word About “Bad Tips” In the years since the first publication of The Renegade Server, I’ve had the honor of meeting and speaking with thousands of hospitality professionals. Many relate how they have taken the techniques and philosophies written about here and applied them to ...

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  • Who Works For Whom?

    Oct 8

    If you are a server or a bartender in any full-service restaurant, stop and ask yourself this question: "Do I work for the restaurant, or does the restaurant work for me?" It may seem like an odd question, but the correct answer is crucial to making exponentially more ...

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