About Us

At Renegade Hospitality Group, we take an experiential approach to the customer service business and believe that real, sustained success comes when we stop “processing” people and start engaging them.

We help large and small companies create differentiated, defensible experiences for both their customers and their teams. Our tools are used by over 100 of the top hospitality brands in the world

Tim's Bio Who We Are

  • I would definitely recommend Tim Kirkland to speak for other companies in the service industry! I heard a tremendous amount of positive comments from our attendees on the insight Tim shared. Tim had a great way to keep the audience focused on his message, which was chock-full of very valuable and relatable content. His message made sense, simple as that. He had great timing with his message, knowing when to add in the right sparks of humor throughout the presentation, which had our audience roaring with laughter and kept them entertained. We look forward to more opportunities to work with Tim again in the future.

  • It was fantastic and totally applicable to everyone in attendance, including us at the franchisor level! I would have Tim come back 5 times over!

  • I have attended many presentations over the past thirty years and your information zoomed you into the top five! The information you presented was relevant to the environment we currently operate in. The tips were user friendly with the “how to” for implementation. Combine all of this with your energetic, straight talk style and our franchisees and managers saw a winning program. Thanks for making it actionable as well as memorable!

  • Every, and I mean EVERY attendee I talked to loved you program! I have already sharing my notes with our internal team and we are incorporating your pearls into our training.

  • Very enjoyable and engaging. Entertaining and had a “real life” feel…Our customers took away great ideas.

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Over 20,000 people have attend Tim Kirkland’s live keynotes, workshops and seminars. Each one is custom-designed to engage, inform and inspire.

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COACH: How to Be a Better Leader by Bettering the Team You Lead

by Tim Kirkland